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Added by: Jennifer LouatoGlobal Rank:
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Uphttps://support.freshdesk.com/support/solutions/folders/272774
Who is an agent on the portal? ... How do I add an agent to the helpdesk? ... Are occasional agents charged if they are not logged into the support portal ?
Added by: Jimmie HindsmanGlobal Rank:
1,268Pageviews:
83.6 MTop Country:
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Uphttps://support.freshdesk.com/support/solutions/articles/230309-how-can-i-login-...
Dec 12, 2018 - You can login to your Freshdesk account using the Login option at the top-right on your Freshdesk Portal, which will be available in the URL ...
Added by: Sal UrbanGlobal Rank:
1,179Pageviews:
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Uphttps://support.freshdesk.com/support/discussions/topics/320868
I've converted a contact to an agent. They activated as an agent (it was me). And now I cannot log in as an agent. I get the following error message: You seem to ...
Added by: Zada SidmanGlobal Rank:
1,192Pageviews:
82.8 MTop Country:
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Uphttps://support.freshdesk.com/support/solutions/folders/272637
How does SSO in Freshdesk work? ... Where do I configure Single Sign On within Freshdesk? ... Why are my agents not able to login through AD SSO?
Added by: Darnell MacintyreGlobal Rank:
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Uphttps://support.freshdesk.com/support/discussions/topics/325823
Hi Marck,. try following solution: Go to 'Admin'. Go to 'Portals' (located in section 'Support Channels'). Your portal should be listed there. Go to 'Customize portal'.
Added by: Isabelle RohwederGlobal Rank:
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Uphttps://support.freshdesk.com/support/discussions/topics/19389
Hello, Where can I see login history for my agents? I want logs of username, login time, login IP address. Also, how can I see which agents have been using up ...
Added by: Anika SoferGlobal Rank:
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Uphttps://support.freshdesk.com/support/solutions/articles/215419-creating-a-new-t...
Mar 9, 2018 - A customer can raise a ticket in the helpdesk by putting in his request or query from the customer support portal. An agent can raise a ticket on ...
Added by: Kenny EkhoffGlobal Rank:
1,319Pageviews:
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Uphttps://support.freshdesk.com/support/solutions/45923
A comprehensive guide to Freshdesk, for agents. ... Merging two or more tickets together · Customized Table View · Sorting ticket conversations with Freshdesk.
Added by: Daniel GareyGlobal Rank:
1,217Pageviews:
80.4 MTop Country:
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Up